How many times have we been at a job site or been asked to perform a series of tasks new to us and we just need some explicit direction? Some interventions require management assistance while other just need instructional direction. This is where having a job aid comes in handy.
I recently submitted a Job Aid to assist with the completion of series of checks and balances. This required inspection had a complexity and an approach that needed explicit and quick instructions for whomever held the responsibility. The indication was that anyone at anytime would be responsible for approving a shipment and had to follow proper procedure.
Job aids are condensed, easily accessible, and an easy to follow guide to meet task completion. They are a combination of graphical and linguistic informational directives to aid the worker. See my example here in this post. Job Aid example – Christopher Caldwell
As you can see in the attached graphic below, the instructions are clear and in an active voice.
Contrasting colors make it easy to pick out the sections.
The text is kept to a minimum yet includes the necessary information needed to move to the next step.
Sections of the required checklist are described and shown utilizing a real-world example.
Steps are enumerated and reproducible.
Job aids may or may not come with an attached glossary depending on terminology or specialization.
These are the basics to developing a job aid. You may encounter developing a video or another form of media. The same rules apply. Ensure your learning techniques include an opportunity for feedback for continuous improvement.